I once heard it said to seek first to understand, then be understood. When giving feedback to your employees, this statement is very true. Feedback is the lifeblood of the fast food industry, and quite possibly the most important tool in the manager’s arsenal. Feedback should be immediate, tailored to the individual, and continuous….
One Minute Reprimands
The New One Minute Manager suggests that the third One Minute Secret, the One Minute Reprimand, was a relic of its time. I’ve mused over this before: why do we treat employees like China dolls that can break if handled too harshly? I’ve used the One Minute Reprimand as written here for years and so…