Recognition works hand-in-hand with feedback. The difference is that recognition is an actual reward for positive work performance, while feedback is a quick note on how work performance is progressing. A One Minute Praising is good for both recognition and feedback. Since a One Minute Praising might be the most effective low-to-no-cost method of recognition,…
Category: One Minute Secrets
10 Steps to Empowerment 6: Feedback
I once heard it said to seek first to understand, then be understood. When giving feedback to your employees, this statement is very true. Feedback is the lifeblood of the fast food industry, and quite possibly the most important tool in the manager’s arsenal. Feedback should be immediate, tailored to the individual, and continuous….
Why the One Minute Manager Model Will Shock Most Teenagers
Ken Blanchard’s The One Minute Manger, if applied consistently by a manager, is going to absolutely shock fast food employees. They aren’t going to know what to do or how to think. Why? Because the education system and the parenting trends in this nation run seriously counter to the techniques practiced by a One Minute…
One Minute Reprimands
The New One Minute Manager suggests that the third One Minute Secret, the One Minute Reprimand, was a relic of its time. I’ve mused over this before: why do we treat employees like China dolls that can break if handled too harshly? I’ve used the One Minute Reprimand as written here for years and so…
One Minute Praisings
The second secret of the One Minute Manager is the One Minute Praising. Praise of any kind is, in my experience, very rare in fast food. Managers in fast food seem keen to point out anything you do wrong, but never seem to care when you get it right. If you want to set yourself…
One Minute Goal Setting
There is literally no other way to put it: reading Ken Blanchard’s The One Minute Manager changed the entire way I think about and approach management. It’s that good. The book is set up as a modern day parable where the narrator wants to figure out how to be the best manager in his business,…