Recognition works hand-in-hand with feedback. The difference is that recognition is an actual reward for positive work performance, while feedback is a quick note on how work performance is progressing. A One Minute Praising is good for both recognition and feedback. Since a One Minute Praising might be the most effective low-to-no-cost method of recognition,…
10 Steps to Empowerment 3: High Standards of Excellence
All too often fast food becomes an environment that tolerates mediocrity. Most places I’ve worked at were filled with apathetic workers and managers that sat in the office all day and night. Shortcuts were the norm. The old-time employees knew the procedures, but no one actually followed them. The new people never even learned procedures….
10 Steps to Empowerment 1: Clearly Define Responsibility
At Wendy’s, managers were to use a “tool” called TTM–Talk To Me. No one ever actually defined this “tool” while in training, and district managers were very nebulous as to how one should use it. Training indicated that a manager was only supposed to TTM his employees, not actually do anything–but let me tell you…
Diane Tracy’s excellent book, 10 Steps to Empowerment: A Common-sense Guide to Managing People, was the book of 90s management trends. Diane had quite a few good ideas, but as you read later books on management techniques, you discover that many of her ideas were carried too far by the organizational leaders of the day….
One Minute Praisings
The second secret of the One Minute Manager is the One Minute Praising. Praise of any kind is, in my experience, very rare in fast food. Managers in fast food seem keen to point out anything you do wrong, but never seem to care when you get it right. If you want to set yourself…