All too often fast food becomes an environment that tolerates mediocrity. Most places I’ve worked at were filled with apathetic workers and managers that sat in the office all day and night. Shortcuts were the norm. The old-time employees knew the procedures, but no one actually followed them. The new people never even learned procedures….
Category: Leadership
10 Steps to Empowerment 2: Delegating Authority
Many fast food managers hate to delegate authority. Fast food is typically an autocratic environment, with the manager barking orders and the employees droning about doing the manager’s bidding. It becomes tough when more than one manager is on duty, because then you have two people barking out orders to the same employee, and those…