I once heard it said to seek first to understand, then be understood. When giving feedback to your employees, this statement is very true. Feedback is the lifeblood of the fast food industry, and quite possibly the most important tool in the manager’s arsenal. Feedback should be immediate, tailored to the individual, and continuous….
Category: Communication
10 Steps to Empowerment 5: Knowledge
The fifth key to empowerment is to give employees the knowledge they need to do their jobs. If they’ve been properly trained, they know their responsibilities, they know the standard of behavior, and they have the authority to do their jobs, what good is all of it if they are lacking in important facts with…
10 Steps to Empowerment 1: Clearly Define Responsibility
At Wendy’s, managers were to use a “tool” called TTM–Talk To Me. No one ever actually defined this “tool” while in training, and district managers were very nebulous as to how one should use it. Training indicated that a manager was only supposed to TTM his employees, not actually do anything–but let me tell you…
One Minute Goal Setting
There is literally no other way to put it: reading Ken Blanchard’s The One Minute Manager changed the entire way I think about and approach management. It’s that good. The book is set up as a modern day parable where the narrator wants to figure out how to be the best manager in his business,…