I once heard it said to seek first to understand, then be understood. When giving feedback to your employees, this statement is very true. Feedback is the lifeblood of the fast food industry, and quite possibly the most important tool in the manager’s arsenal. Feedback should be immediate, tailored to the individual, and continuous….
Day: July 8, 2021
10 Steps to Empowerment 5: Knowledge
The fifth key to empowerment is to give employees the knowledge they need to do their jobs. If they’ve been properly trained, they know their responsibilities, they know the standard of behavior, and they have the authority to do their jobs, what good is all of it if they are lacking in important facts with…