In my previous posts on the topic of empowerment, I discussed clear definition of responsibility, authority, and the importance of high standards. Nothing can bring these steps together as powerfully as a good training program. Training, however, is the most neglected management duty in all of fast food. More often than not, trainees are placed…
Day: July 3, 2021
10 Steps to Empowerment 3: High Standards of Excellence
All too often fast food becomes an environment that tolerates mediocrity. Most places I’ve worked at were filled with apathetic workers and managers that sat in the office all day and night. Shortcuts were the norm. The old-time employees knew the procedures, but no one actually followed them. The new people never even learned procedures….