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Day: July 1, 2021

10 Steps to Empowerment 1: Clearly Define Responsibility

Posted on July 1, 2021July 1, 2021 by tucholskic

At Wendy’s, managers were to use a “tool” called TTM–Talk To Me.  No one ever actually defined this “tool” while in training, and district managers were very nebulous as to how one should use it.  Training indicated that a manager was only supposed to TTM his employees, not actually do anything–but let me tell you…

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Communication, Empowerment, Motivation

Revisiting Empowerment

Posted on July 1, 2021July 1, 2021 by tucholskic

Diane Tracy’s excellent book, 10 Steps to Empowerment: A Common-sense Guide to Managing People, was the book of 90s management trends. Diane had quite a few good ideas, but as you read later books on management techniques, you discover that many of her ideas were carried too far by the organizational leaders of the day….

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Empowerment, Motivation

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  • 10 Steps to Empowerment 10: Respect
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