Fast Food Management Secrets

One Minute Praisings

Posted on by tucholskic

The second secret of the One Minute Manager is the One Minute Praising. Praise of any kind is, in my experience, very rare in fast food. Managers in fast food seem keen to point out anything you do wrong, but never seem to care when you get it right.

If you want to set yourself apart as a great manager in the minds of those you supervise, master this, and then do it often and well.

One Minute Praisings work like this:

  1. Tell people up front that you are going to let them know how they are doing.
  2. Praise people immediately.
  3. Tell people what they did right—be specific.
  4. Tell people how good you feel about what they did right, and how it helps the organization and the other people who work there.
  5. Stop for a moment of silence to let them “feel” how good you feel.
  6. Encourage them to do more of the same.
  7. Shake hands or touch people in a way that makes it clear that you support their success in the organization. (One Minute Manager, p. 44)

The real tricks to a One Minute Praising are 2 and 3: immediate, specific feedback.  Wendy’s used to call it “laser-specific feedback.”  It was one part of a long-forgotten acronym.

“You did a good job today.”  That isn’t a feel-good praising.

“You made all of the sandwiches according to procedure today, and I didn’t get a single callback or customer complaint at the counter.  It’s good to know that I can count on you–thank you.”  Short pause, then: “I trust I’ll see even more of the same from you tomorrow.”

The second one feels better because at least this time, the employee knows exactly what he did right. That’s what’s important: that the employee knows why he’s being praised so that he can continue the same behaviors in the future.

These are good to use at the beginning of a new store assignment because the crew isn’t going to know you, and they are not going to know what you’re looking for–unless you tell them.  Through the magic of One Minute Praisings, you will be able to communicate to your new crew what behavior you want to see from them.

If you’re generous with the praisings, you won’t seem like such a hard ass when you must do the inevitable One Minute Reprimand. Tune in for that tomorrow.

Motivation, One Minute Secrets, Praisings

796 thoughts on “One Minute Praisings”

  290. lifnur Cami Halıları olarak, en son teknolojiyi kullanarak hazırladığımız cami halıları ile müşterilerimizin taleplerini en kısa süre içerisinde karşılamayı temel ilke olarak benimseyip kalitemizden ve görsel çeşitliliğimizden ödün vermeden cami halısı üretimlerimize her geçen gün büyüyerek devam ediyoruz.

  334. After study a few of the blog posts on your website now, and I truly like your way of blogging. I bookmarked it to my bookmark website list and will be checking back soon. Pls check out my web site as well and let me know what you think.

  348. Tüm sanal sunucu paketlerimizde standart DDoS koruması ücretsiz olarak sağlanmaktadır. GELİŞMİŞ YÖNETİM PANELİ

  392. Site tasarımı yapan firmaya karar vermeden önce ilgili firmanın önceki çalışmalarını ve varsa dijital ortamda firma hakkında yer alan yorumları inceleyiniz.

  412. Great goods from you, man. I have understand your stuff previous to and you’re just too great. I actually like what you have acquired here, certainly like what you’re saying and the way in which you say it. You make it enjoyable and you still take care of to keep it smart. I can not wait to read far more from you. This is actually a tremendous site.

  419. DiscountCasino pinned a photo · 1 Millions Megaways BC oyunu ile bahis miktarınızın 45.000 katına kadar kazanma şansı Discount Casino’da. · Discount Casino’ …

  422. Hovarda online bahis ve casino oynama sitesi Türkiye’de en fazla tercih edilen sitelerin arasında gelerek kullanıcılarına kendi yaptığı etkinliklerle ön …

  424. Jetbahis sitesine üye ol, hem en iyi oranlarla jet hızında bahis yap hem de en kaliteli canlı casino, poker, slot oyunlarının keyfini çıkar.

  426. CasinoMaxi, Malta Gaming Authority (MGA) tarafından MGA/B2C/196/2010 (1 Temmuz 2028) numarasıyla lisanslanmıştır ve kontrol edilmektedir. Lisanslı olduğumuz …

Comments are closed.