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(Re-)Introducing the First Site for the Fast Food Manager!

Posted on April 7, 2021 by tucholskic

I’ve searched and I’ve searched, but I can’t seem to find any websites or blogs that specifically offer insight to the leaders of the fast food industry. Nothing that takes the vast management resources available and distills them into usable tricks for the fast food manager. Therefore, I’m launching this blog as the first step…

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Site News

10 Steps to Empowerment 10: Respect

Posted on July 12, 2021July 10, 2021 by tucholskic

I’ve heard it said once that you must seek first to understand, then be understood. This is the cornerstone of respect. Respect is the perfect closing step to empowerment because each other point requires the manager to respect his employees. Clearly defining job responsibilities shows respect. Giving people the proper authority is a sign of…

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Empowerment, Respect

10 Steps to Empowerment 9: Permission to Fail

Posted on July 11, 2021July 10, 2021 by tucholskic

I’ve heard it said once that defeat can be more instructive than victory. A quick glance at history shows that the people who have achieved the most failed quite a bit. Abraham Lincoln ran for public office six times before he was elected. Thomas Edison tried 2,500 times to invent the light bulb. Albert Einstein…

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Empowerment

10 Steps to Empowerment 8: Trust

Posted on July 10, 2021July 9, 2021 by tucholskic

Once you’ve defined a person’s responsibilities, delegated enough authority to him, trained him properly, set a high standard,  given him the proper knowledge, and provided appropriate recognition and feedback, the next step is to simply trust this person to do the job. Is it really that easy?  Of course not!  Trust is a very sticky…

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Empowerment

10 Steps to Empowerment 7: Recognition

Posted on July 9, 2021July 9, 2021 by tucholskic

Recognition works hand-in-hand with feedback.  The difference is that recognition is an actual reward for positive work performance, while feedback is a quick note on how work performance is progressing.  A One Minute Praising is good for both recognition and feedback. Since a One Minute Praising might be the most effective low-to-no-cost method of recognition,…

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Empowerment, Motivation, Praisings

10 Steps to Empowerment 6: Feedback

Posted on July 8, 2021July 8, 2021 by tucholskic

I once heard it said to seek first to understand, then be understood.  When giving feedback to your employees, this statement is very true. Feedback is the lifeblood of the fast food industry, and quite possibly the most important tool in the manager’s arsenal.   Feedback should be immediate, tailored to the individual, and continuous….

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Communication, Empowerment, Praisings, Reprimands

10 Steps to Empowerment 5: Knowledge

Posted on July 8, 2021July 8, 2021 by tucholskic

The fifth key to empowerment is to give employees the knowledge they need to do their jobs.  If they’ve been properly trained, they know their responsibilities, they know the standard of behavior, and they have the authority to do their jobs, what good is all of it if they are lacking in important facts with…

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Communication, Empowerment

10 Steps to Empowerment 4: Training

Posted on July 3, 2021July 3, 2021 by tucholskic

In my previous posts on the topic of empowerment, I discussed clear definition of responsibility, authority, and the importance of high standards.  Nothing can bring these steps together as powerfully as a good training program.  Training, however, is the most neglected management duty in all of fast food.  More often than not, trainees are placed…

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Empowerment, Training

10 Steps to Empowerment 3: High Standards of Excellence

Posted on July 3, 2021July 3, 2021 by tucholskic

All too often fast food becomes an environment that tolerates mediocrity.  Most places I’ve worked at were filled with apathetic workers and managers that sat in the office all day and night.  Shortcuts were the norm.  The old-time employees knew the procedures, but no one actually followed them.  The new people never even learned procedures….

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Empowerment, Leadership, Motivation

10 Steps to Empowerment 2: Delegating Authority

Posted on July 2, 2021July 3, 2021 by tucholskic

Many fast food managers hate to delegate authority. Fast food is typically an autocratic environment, with the manager barking orders and the employees droning about doing the manager’s bidding. It becomes tough when more than one manager is on duty, because then you have two people barking out orders to the same employee, and those…

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Authority, Empowerment, Leadership

10 Steps to Empowerment 1: Clearly Define Responsibility

Posted on July 1, 2021July 1, 2021 by tucholskic

At Wendy’s, managers were to use a “tool” called TTM–Talk To Me.  No one ever actually defined this “tool” while in training, and district managers were very nebulous as to how one should use it.  Training indicated that a manager was only supposed to TTM his employees, not actually do anything–but let me tell you…

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Communication, Empowerment, Motivation
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  • 10 Steps to Empowerment 10: Respect
  • 10 Steps to Empowerment 9: Permission to Fail
  • 10 Steps to Empowerment 8: Trust
  • 10 Steps to Empowerment 7: Recognition
  • 10 Steps to Empowerment 6: Feedback

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  • DDavodiaDotsf on (Re-)Introducing the First Site for the Fast Food Manager!
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